From the first phone call to unpacking the last box, we outline what you can expect from our moving professionals and the steps we take to ensure a successful move. Click for printable PDF.
Contact our office by email, phone call, or submit a website estimate request,
depending on what you’re most comfortable with. Give your information to our customer service attendant who can answer any of your questions, ask questions pertaining to your specific job, and then give you a free quote for your upcoming move. We have recently upgraded our website and software to give you an instant email estimate once you submit your information online. This is the easiest and fastest way to begin the process.
Our representative will work with you to schedule the day and time of your move
either over the phone or via email, whatever is most convenient for you. Keeping your schedule and our availability in mind, we will determine the best moving date and record all important information regarding your move. Upon scheduling, you will receive a timely confirmation email with our contract terms and helpful preparation tips to get you ready for the upcoming event.
When we arrive on the moving day, our crew will come to the designated location
with all tools, supplies, and equipment required for your move. We will do a walk-through of the areas to be moved, assess the contents, verify the move estimate, and the contract will then be signed. Our moving crew will work diligently to load all belongings onto the truck. The team will then travel to your move destination, conduct a move-in walk-through, and then begin unloading your belongings. The team will verify that your furniture and boxes are placed in the proper rooms and any items they disassembled will be put together.
We collect full payment upon completion.*
After your move has been successfully completed and all concerns met, we will review and issue your total invoice for the job. We require a signature on the final bill and accept payment via credit card or cash. The crew supervisor will require your [electronic] signature to process payment via credit card.
In the unlikely event that damages or issues arise as a result of the move,
we will handle the case professionally and in a timely manner. For any damaged item, our contract terms state our liability coverage of $0.60 per pound per item.
*A contract/agreement with an ongoing client is the only basis for not collecting payment in full at the completion of each job.